Your Torks bike is covered against theft and damage, regardless of your subscription plan. Here are the coverage details to give you peace of mind.

Theft coverage

Excess: CHF 0

You are covered in the following cases:

• Theft by break-in: The theft involves forcing or destroying the lock provided by Torks, provided the bike is attached to fixed street furniture (e.g. a post or bike rack) and secured through the frame. A police report is required.
• Aggravated theft: This includes theft with aggravating circumstances, such as the use of violence, threats, break-in with clear intent, or repeat offences. A police report is required.

You are not covered in the following cases:

• Simple theft: Theft without violence or break-in, for example if the bike is left unattended, unlocked, in a public place.

Damage coverage

Excess: CHF 0

You are covered in the following cases:

• Damage caused by an accident or a fall.
• Damage resulting from improper handling or misuse.
• Battery damage.
• Acts of vandalism or attempted theft.

You are not covered in the following cases:

• Damage caused by lack of maintenance or negligent use.

Mobility guarantee

In case of theft or damage rendering the bike unusable, if a repair cannot be completed within 72 hours, Torks will provide you with a replacement bike within 72 hours.