Bike, delivery and repairs
Useful information about your Torks bike, delivery, adjustments, and repairs.
What is an electric-assist bike?
An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km/h e-bike with an Ananda motor.
What are the specifications of the Torks bike?
Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.
How does delivery work?
Free pick-up at a collection point or at an event: two options to receive your Torks bike.
How do I find the bike ID?
The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.
How do repairs and maintenance work?
Free service point or home technician: two simple options to maintain or repair your Torks bike.
Can I have my bike repaired at a third-party workshop or do it myself?
No, only Torks mechanics are authorised to work on the bike. The service is free of charge.
Is tyre inflation included in the subscription?
Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.
What's in the accessory pouch?
Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.
How do I adjust the saddle position?
Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.
How do I adjust the handlebars?
Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.
Can I install my own basket or accessory?
Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.
Is the bike available in different colours?
No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.