Subscription and services
Everything you need to know about your Torks subscription, included services, and managing your contract.
What are the subscription durations and prices?
Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.
How do I cancel my subscription?
To cancel your subscription, contact Torks through the channels listed on the Contact page.
What does the theft and damage coverage include?
Your Torks bike is covered against theft and damage, regardless of your subscription plan.
What payment methods are accepted?
Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.
Can I try the bike before subscribing?
Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.
What area does Torks cover?
Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.
Can I subscribe to Torks if I live outside the service area?
Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.
Can I buy a Torks bike?
No, Torks bikes are not for sale. Torks exclusively offers a subscription model with services included.
Is the bike shared with other people?
No, it's your bike, for you alone, for the entire duration of your subscription.
Can I share my Torks bike with other people?
Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.