Safety guidelines — Read before your first ride

BEFORE FIRST USE

Mandatory preparation:

• Read the entire manual before first use
• Check the brakes, tyres, and bolt/nut tightness before every ride
• Fully charge the battery before first use
• Familiarise yourself with all the bike's functions before riding
• Know and obey the Swiss traffic code and applicable cantonal laws

Helmet — MANDATORY:

A suitable helmet must:

• be comfortable for the rider
• be lightweight
• provide good ventilation
• fit snugly
• cover the forehead

PERSONS NOT PERMITTED TO USE THE BIKE

• Young children
• Pregnant women
• Anyone with vision, balance, or other conditions that prevent them from safely riding a bicycle
• Anyone under the influence of alcohol, medication, or substances that impair their abilities

STRICT PROHIBITIONS

• NEVER carry a passenger on the e-bike (the bike is designed for a single rider only)
• NEVER modify the e-bike with unapproved accessories
• NEVER ride through deep water
• NEVER perform wheelies, jumps, or acrobatic stunts
• NEVER ride after consuming alcohol or taking medication/substances that impair your abilities
• NEVER lend the bike to someone unfamiliar with how it works
• NEVER open the electrical components yourself (this voids Torks damage coverage)
• NEVER plug a power cable directly into the battery — ALWAYS USE THE SUPPLIED CHARGER
• NEVER dispose of batteries in household waste — take them to an approved recycling centre

USAGE RESTRICTIONS

• The bike is intended for use on roads and paved paths only
• Do not use on rough trails (risk of damage to the bike)
• Maximum total weight: 120 kg (rider + luggage + 24 kg bike)
• Using a trailer with this bike is prohibited

PRECAUTIONS DURING USE

ALWAYS do the following:

• ALWAYS wear an approved helmet
• ALWAYS keep both hands on the handlebars
• ALWAYS brake gently when riding over rocks or loose surfaces
• ALWAYS exercise caution when riding through puddles
• ALWAYS inspect the e-bike before each use
• ALWAYS use the pedals to assist on climbs or in windy conditions
• ALWAYS switch off the electrical power when the bike is not in use

AVOID:

• AVOID riding in the rain for extended periods
• AVOID any contact between water and the motor or electrical cables

BRAKING AND WEATHER CONDITIONS

• In bad weather (rain or snow), braking distance increases significantly
• At 20 km/h on a wet road, braking distance should not exceed 15 metres
• Check the brakes regularly and adjust them frequently
• Replace brake pads in good time
• Contact Torks immediately if you have any doubt about the condition of the brakes

REGULAR MAINTENANCE AND CHECKS

Mandatory checks:

• Check tyre pressure frequently (low pressure increases rolling resistance and reduces range)
• Regularly inspect the brakes, tyres, handlebars, and rims
• Ensure the handlebars do not affect the bike's ability to steer and brake
• Comply with legal requirements (lights and reflectors are mandatory on public roads)

Maintenance prohibitions:

• Do not open the electrical components yourself (this voids Torks damage coverage)
• Do not use a high-pressure water jet for cleaning (risk of water entering the motor)
• Do not use alkaline or acidic detergents (risk of damage)

Correct cleaning method:

• Use a damp cloth with a neutral detergent
• Bring the bike indoors after rain or snow
• Dry thoroughly with a clean towel

LOADING AND OVERLOADING

Overloading prohibition:

• It is strictly forbidden to overload the e-bike
• Overloading will damage the electrical components (deformation of plastic parts due to high temperatures, deterioration of the fuse holder from overheating)
• This damage is not covered by Torks

Rear rack:

• Maximum capacity: 25 kg — do not overload
• Do not block reflectors or lights with luggage
• Distribute luggage evenly on both sides of the rack
• Do not attach a trailer to the rack
• Make sure no straps or cords can get caught in the wheels
• Do not modify the rack yourself

BATTERY AND CHARGING

Charging rules:

• Charge the battery after every use (the sooner you charge, the longer the battery will last)
• Do not leave the battery fully discharged
• NEVER plug a power cable directly into the battery
• USE ONLY THE SUPPLIED CHARGER specifically designed for this bike
• Using a different charger voids Torks damage coverage

Charging conditions:

• Charging temperature: 0°C to 45°C
• Do not charge at temperatures below 0°C or above 45°C
• Recharge once a month during storage periods
• Charge in a clean, cool, dry, and ventilated area

Recycling:

• Never dispose of batteries in household waste
• They must be taken to an approved recycling centre

BATTERY CHARGER SAFETY

⚠️ IMPORTANT SAFETY INSTRUCTIONS — TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK:

Strict prohibitions:

• NEVER open the charger — there is high voltage inside
• NEVER attempt to charge non-rechargeable batteries
• Never let children handle the charger unsupervised

Correct use:

• The charger is designed for indoor use only
• If the plug shape does not match your power outlet, contact Torks
• If the power cord is damaged, contact Torks immediately — do not attempt a repair

Supervision:

• Persons with reduced physical, sensory, or mental capabilities, or lack of experience, should only use the charger under appropriate supervision
• Children must be supervised to ensure they do not play with the charger

ELECTRICAL AND THERMAL SAFETY

• Switch off the power if there is a problem with the electrical components and contact Torks immediately
• WARNING: Do not touch hot surfaces after extended use (disc brakes, motor)
• Wait until fully cooled before handling

IN CASE OF A PROBLEM

Contact Torks immediately if:

• You notice a problem with the brakes
• You encounter an electrical issue
• The charger is not working properly
• The charger power cord is damaged
• You have any doubt about the condition of the bike
• The bike has suffered an impact or fall
• Safety-critical components need to be replaced

LEGAL NOTICES

⚠️ WARNING 1: If safety-critical components need to be replaced, contact Torks immediately for original replacement parts.

⚠️ WARNING 2: Any unauthorised modification to the bike voids Torks damage coverage and releases Torks from all liability in the event of an accident or damage.

⚠️ WARNING 3: This manual is an integral part of the e-bike. If the bike is lent or transferred to another person, this manual must be provided with the bike.

It is your responsibility as a subscriber to ensure you have read and understood these safety guidelines before using the e-bike.

If in doubt or in case of a problem, always contact Torks.

All photos are provided for general reference only and may differ slightly depending on the model.