E-bike service that comes to you
With a Torks subscription, maintenance and repairs are handled at home, at work, or at a service point depending on your area.
Home service coverage
Blue areas show where a mechanic can come to your bike. Outside these zones, bring it to a Torks service point.
Included in your subscription
- Free repairs in 3 days*
- Full services included
- At the address of your choice*
- * Within 3 business days.
- * At an address inside the covered home-service zones.
How it works
1. Report the issue
Contact Torks and describe the problem.
2. Make the bike accessible
Lock it to a fixed point and remove personal accessories.
3. We intervene
A planned home intervention usually takes place within three business days.
Common questions
Yes, including spare parts.
Yes, including spare parts.
No, they are included.
Mainly in French-speaking Switzerland, in the blue zones on the map above.
See the coverage mapNo.
Within 3 business days.
Information checked on 24 July 2026. Read the full service procedure