# What are the safety guidelines?

> Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.

## Safety guidelines — Read before your first ride

## BEFORE FIRST USE

**Mandatory preparation:**

- Read the entire manual before first use
- Check the brakes, tyres, and bolt/nut tightness before every ride
- Fully charge the battery before first use
- Familiarise yourself with all the bike's functions before riding
- Know and obey the Swiss traffic code and applicable cantonal laws

**Helmet — MANDATORY:**

A suitable helmet must:

- be comfortable for the rider
- be lightweight
- provide good ventilation
- fit snugly
- cover the forehead

## PERSONS NOT PERMITTED TO USE THE BIKE

- Young children
- Pregnant women
- Anyone with vision, balance, or other conditions that prevent them from safely riding a bicycle
- Anyone under the influence of alcohol, medication, or substances that impair their abilities

## STRICT PROHIBITIONS

- **NEVER** carry a passenger on the e-bike (the bike is designed for a single rider only)
- **NEVER** modify the e-bike with unapproved accessories
- **NEVER** ride through deep water
- **NEVER** perform wheelies, jumps, or acrobatic stunts
- **NEVER** ride after consuming alcohol or taking medication/substances that impair your abilities
- **NEVER** lend the bike to someone unfamiliar with how it works
- **NEVER** open the electrical components yourself (this voids Torks damage coverage)
- **NEVER** plug a power cable directly into the battery — ALWAYS USE THE SUPPLIED CHARGER
- **NEVER** dispose of batteries in household waste — take them to an approved recycling centre

## USAGE RESTRICTIONS

- The bike is intended for use on roads and paved paths only
- Do not use on rough trails (risk of damage to the bike)
- Maximum total weight: 120 kg (rider + luggage + 24 kg bike)
- Using a trailer with this bike is prohibited

## PRECAUTIONS DURING USE

**ALWAYS do the following:**

- **ALWAYS** wear an approved helmet
- **ALWAYS** keep both hands on the handlebars
- **ALWAYS** brake gently when riding over rocks or loose surfaces
- **ALWAYS** exercise caution when riding through puddles
- **ALWAYS** inspect the e-bike before each use
- **ALWAYS** use the pedals to assist on climbs or in windy conditions
- **ALWAYS** switch off the electrical power when the bike is not in use

**AVOID:**

- **AVOID** riding in the rain for extended periods
- **AVOID** any contact between water and the motor or electrical cables

## BRAKING AND WEATHER CONDITIONS

- In bad weather (rain or snow), braking distance increases significantly
- At 20 km/h on a wet road, braking distance should not exceed 15 metres
- Check the brakes regularly and adjust them frequently
- Replace brake pads in good time
- **Contact Torks immediately if you have any doubt about the condition of the brakes**

## REGULAR MAINTENANCE AND CHECKS

**Mandatory checks:**

- Check tyre pressure frequently (low pressure increases rolling resistance and reduces range)
- Regularly inspect the brakes, tyres, handlebars, and rims
- Ensure the handlebars do not affect the bike's ability to steer and brake
- Comply with legal requirements (lights and reflectors are mandatory on public roads)

**Maintenance prohibitions:**

- Do not open the electrical components yourself (this voids Torks damage coverage)
- Do not use a high-pressure water jet for cleaning (risk of water entering the motor)
- Do not use alkaline or acidic detergents (risk of damage)

**Correct cleaning method:**

- Use a damp cloth with a neutral detergent
- Bring the bike indoors after rain or snow
- Dry thoroughly with a clean towel

## LOADING AND OVERLOADING

**Overloading prohibition:**

- It is **strictly forbidden** to overload the e-bike
- Overloading will damage the electrical components (deformation of plastic parts due to high temperatures, deterioration of the fuse holder from overheating)
- **This damage is not covered by Torks**

**Rear rack:**

- Maximum capacity: 25 kg — do not overload
- Do not block reflectors or lights with luggage
- Distribute luggage evenly on both sides of the rack
- Do not attach a trailer to the rack
- Make sure no straps or cords can get caught in the wheels
- Do not modify the rack yourself

## BATTERY AND CHARGING

**Charging rules:**

- Charge the battery after every use (the sooner you charge, the longer the battery will last)
- Do not leave the battery fully discharged
- **NEVER plug a power cable directly into the battery**
- **USE ONLY THE SUPPLIED CHARGER** specifically designed for this bike
- Using a different charger voids Torks damage coverage

**Charging conditions:**

- Charging temperature: 0°C to 45°C
- Do not charge at temperatures below 0°C or above 45°C
- Recharge once a month during storage periods
- Charge in a clean, cool, dry, and ventilated area

**Recycling:**

- Never dispose of batteries in household waste
- They must be taken to an approved recycling centre

## BATTERY CHARGER SAFETY

**⚠️ IMPORTANT SAFETY INSTRUCTIONS — TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK:**

**Strict prohibitions:**

- **NEVER open the charger** — there is high voltage inside
- **NEVER attempt to charge non-rechargeable batteries**
- Never let children handle the charger unsupervised

**Correct use:**

- The charger is designed for **indoor use only**
- If the plug shape does not match your power outlet, contact Torks
- If the power cord is damaged, **contact Torks immediately** — do not attempt a repair

**Supervision:**

- Persons with reduced physical, sensory, or mental capabilities, or lack of experience, should only use the charger under appropriate supervision
- Children must be supervised to ensure they do not play with the charger

## ELECTRICAL AND THERMAL SAFETY

- Switch off the power if there is a problem with the electrical components and **contact Torks immediately**
- **WARNING: Do not touch hot surfaces** after extended use (disc brakes, motor)
- Wait until fully cooled before handling

## IN CASE OF A PROBLEM

**Contact Torks immediately if:**

- You notice a problem with the brakes
- You encounter an electrical issue
- The charger is not working properly
- The charger power cord is damaged
- You have any doubt about the condition of the bike
- The bike has suffered an impact or fall
- Safety-critical components need to be replaced

## LEGAL NOTICES

⚠️ **WARNING 1**: If safety-critical components need to be replaced, contact Torks immediately for original replacement parts.

⚠️ **WARNING 2**: Any unauthorised modification to the bike voids Torks damage coverage and releases Torks from all liability in the event of an accident or damage.

⚠️ **WARNING 3**: This manual is an integral part of the e-bike. If the bike is lent or transferred to another person, this manual must be provided with the bike.

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**It is your responsibility as a subscriber to ensure you have read and understood these safety guidelines before using the e-bike.**

**If in doubt or in case of a problem, always contact Torks.**

*All photos are provided for general reference only and may differ slightly depending on the model.*