[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fsubscription\u002Fservice-area":29,"help-navigation-en":119},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":104,"categoryTitle":105,"description":106,"extension":15,"image":13,"meta":107,"navigation":108,"ogImage":109,"path":112,"robots":13,"schemaOrg":13,"seo":113,"sitemap":116,"stem":117,"__hash__":118},"help_en\u002Fhelp\u002F1.subscription\u002F07.service-area.md","What area does Torks cover?",{"type":7,"value":33,"toc":99},[34,38,46,64,70,78,84],[35,36,37],"p",{},"The Torks subscription is available throughout Switzerland, but some services are only offered in specific areas.",[39,40,42],"h2",{"id":41},"delivery",[43,44,45],"strong",{},"Delivery:",[47,48,49,61],"ul",{},[50,51,52,53,60],"li",{},"Free delivery to a collection point is available only at the locations listed on ",[54,55,59],"a",{"href":56,"rel":57},"https:\u002F\u002Ftorks.ch\u002Fstart",[58],"nofollow","torks.ch\u002Fstart",".",[50,62,63],{},"Paid home delivery is available across all of Switzerland.",[39,65,67],{"id":66},"returns",[43,68,69],{},"Returns:",[47,71,72],{},[50,73,74,75,60],{},"The bike must be returned at one of the collection points listed on ",[54,76,59],{"href":56,"rel":77},[58],[39,79,81],{"id":80},"maintenance-and-servicing",[43,82,83],{},"Maintenance and servicing:",[47,85,86,92],{},[50,87,88,89,60],{},"Free servicing through our service points is limited to the areas listed on ",[54,90,59],{"href":56,"rel":91},[58],[50,93,94,95],{},"Home or workplace servicing is only available in certain regions, as indicated on ",[54,96,98],{"href":97},"\u002Fstart","the website.",{"title":10,"searchDepth":11,"depth":11,"links":100},[101,102,103],{"id":41,"depth":11,"text":45},{"id":66,"depth":11,"text":69},{"id":80,"depth":11,"text":83},"subscription","Subscription and services","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{},true,{"component":19,"props":110},{"title":111},"Service area","\u002Fhelp\u002Fsubscription\u002Fservice-area",{"title":114,"description":115},"Torks service area in Switzerland","See where Torks offers collection-point delivery, home service, and bike returns across the covered service area.",{"loc":112},"help\u002F1.subscription\u002F07.service-area","kezSua11BWREo3jin_93jnxcjUSLFQ8sU-rcd0lvHjg",[120],{"title":121,"path":21,"stem":122,"children":123,"page":17},"Help","help",[124,192,280,323],{"title":105,"path":125,"stem":126,"children":127,"page":-1,"description":129,"image":130},"\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[128,131,136,141,146,151,156,161,162,167,172,177,182,187],{"title":105,"path":125,"stem":126,"description":129,"image":130},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":132,"path":133,"stem":134,"description":135,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":137,"path":138,"stem":139,"description":140,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":142,"path":143,"stem":144,"description":145,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":147,"path":148,"stem":149,"description":150,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":152,"path":153,"stem":154,"description":155,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":157,"path":158,"stem":159,"description":160,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":31,"path":112,"stem":117,"description":106,"image":13},{"title":163,"path":164,"stem":165,"description":166,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":168,"path":169,"stem":170,"description":171,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":173,"path":174,"stem":175,"description":176,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":178,"path":179,"stem":180,"description":181,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":183,"path":184,"stem":185,"description":186,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":188,"path":189,"stem":190,"description":191,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":193,"path":194,"stem":195,"children":196,"page":-1,"description":198,"image":199},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[197,200,205,210,215,220,225,230,235,240,245,250,255,260,265,270,275],{"title":193,"path":194,"stem":195,"description":198,"image":199},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":201,"path":202,"stem":203,"description":204,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":206,"path":207,"stem":208,"description":209,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":211,"path":212,"stem":213,"description":214,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":216,"path":217,"stem":218,"description":219,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":221,"path":222,"stem":223,"description":224,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":226,"path":227,"stem":228,"description":229,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":231,"path":232,"stem":233,"description":234,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":236,"path":237,"stem":238,"description":239,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":241,"path":242,"stem":243,"description":244,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":246,"path":247,"stem":248,"description":249,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":251,"path":252,"stem":253,"description":254,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":256,"path":257,"stem":258,"description":259,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":261,"path":262,"stem":263,"description":264,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":266,"path":267,"stem":268,"description":269,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":271,"path":272,"stem":273,"description":274,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":276,"path":277,"stem":278,"description":279,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":281,"path":282,"stem":283,"children":284,"page":-1,"description":286,"image":287},"Riding safely","\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[285,288,293,298,303,308,313,318],{"title":281,"path":282,"stem":283,"description":286,"image":287},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":289,"path":290,"stem":291,"description":292,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":294,"path":295,"stem":296,"description":297,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":299,"path":300,"stem":301,"description":302,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":304,"path":305,"stem":306,"description":307,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":309,"path":310,"stem":311,"description":312,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":314,"path":315,"stem":316,"description":317,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":319,"path":320,"stem":321,"description":322,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":324,"path":325,"stem":326,"children":327,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[328,333],{"title":329,"path":330,"stem":331,"description":332,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":334,"path":335,"stem":336,"description":337,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]