[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fsubscription\u002Fpayment-methods":29,"help-navigation-en":66},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":51,"categoryTitle":52,"description":53,"extension":15,"image":13,"meta":54,"navigation":55,"ogImage":56,"path":59,"robots":13,"schemaOrg":13,"seo":60,"sitemap":63,"stem":64,"__hash__":65},"help_en\u002Fhelp\u002F1.subscription\u002F05.payment-methods.md","What payment methods are accepted?",{"type":7,"value":33,"toc":48},[34,38,42,45],[35,36,31],"h2",{"id":37},"what-payment-methods-are-accepted",[39,40,41],"p",{},"Torks uses the secure payment platform Stripe to process transactions.",[39,43,44],{},"Major credit and debit cards are accepted, including Visa, Mastercard, and American Express, as well as payments via PayPal. More payment methods will be added as we grow.",[39,46,47],{},"If you don't have a credit or debit card, feel free to contact us and we'll find a solution.",{"title":10,"searchDepth":11,"depth":11,"links":49},[50],{"id":37,"depth":11,"text":31},"subscription","Subscription and services","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{},true,{"component":19,"props":57},{"title":58},"Payment methods","\u002Fhelp\u002Fsubscription\u002Fpayment-methods",{"title":61,"description":62},"Payment methods accepted by Torks","Pay for your Torks subscription with Visa, Mastercard, American Express, or PayPal via Stripe. Contact us if you need help.",{"loc":59},"help\u002F1.subscription\u002F05.payment-methods","6AgCQyomGZ50BK4Gs6Y0giJF761tE8MsQAprVa68B9A",[67],{"title":68,"path":21,"stem":69,"children":70,"page":17},"Help","help",[71,139,227,270],{"title":52,"path":72,"stem":73,"children":74,"page":-1,"description":76,"image":77},"\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[75,78,83,88,93,98,99,104,109,114,119,124,129,134],{"title":52,"path":72,"stem":73,"description":76,"image":77},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":79,"path":80,"stem":81,"description":82,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":84,"path":85,"stem":86,"description":87,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":89,"path":90,"stem":91,"description":92,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":94,"path":95,"stem":96,"description":97,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":31,"path":59,"stem":64,"description":53,"image":13},{"title":100,"path":101,"stem":102,"description":103,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":105,"path":106,"stem":107,"description":108,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":110,"path":111,"stem":112,"description":113,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":115,"path":116,"stem":117,"description":118,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":120,"path":121,"stem":122,"description":123,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":125,"path":126,"stem":127,"description":128,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":130,"path":131,"stem":132,"description":133,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":135,"path":136,"stem":137,"description":138,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":140,"path":141,"stem":142,"children":143,"page":-1,"description":145,"image":146},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[144,147,152,157,162,167,172,177,182,187,192,197,202,207,212,217,222],{"title":140,"path":141,"stem":142,"description":145,"image":146},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":148,"path":149,"stem":150,"description":151,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":153,"path":154,"stem":155,"description":156,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":158,"path":159,"stem":160,"description":161,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":163,"path":164,"stem":165,"description":166,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":168,"path":169,"stem":170,"description":171,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":173,"path":174,"stem":175,"description":176,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":178,"path":179,"stem":180,"description":181,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":183,"path":184,"stem":185,"description":186,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":188,"path":189,"stem":190,"description":191,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":193,"path":194,"stem":195,"description":196,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":198,"path":199,"stem":200,"description":201,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":203,"path":204,"stem":205,"description":206,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":208,"path":209,"stem":210,"description":211,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":213,"path":214,"stem":215,"description":216,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":218,"path":219,"stem":220,"description":221,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":223,"path":224,"stem":225,"description":226,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":228,"path":229,"stem":230,"children":231,"page":-1,"description":233,"image":234},"Riding safely","\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[232,235,240,245,250,255,260,265],{"title":228,"path":229,"stem":230,"description":233,"image":234},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":236,"path":237,"stem":238,"description":239,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":241,"path":242,"stem":243,"description":244,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":246,"path":247,"stem":248,"description":249,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":251,"path":252,"stem":253,"description":254,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":256,"path":257,"stem":258,"description":259,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":261,"path":262,"stem":263,"description":264,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":266,"path":267,"stem":268,"description":269,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":271,"path":272,"stem":273,"children":274,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[275,280],{"title":276,"path":277,"stem":278,"description":279,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":281,"path":282,"stem":283,"description":284,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]