[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fsubscription\u002Fcancel-subscription":29,"help-navigation-en":148},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":133,"categoryTitle":134,"description":135,"extension":15,"image":13,"meta":136,"navigation":137,"ogImage":138,"path":141,"robots":13,"schemaOrg":13,"seo":142,"sitemap":145,"stem":146,"__hash__":147},"help_en\u002Fhelp\u002F1.subscription\u002F03.cancel-subscription.md","How do I cancel my subscription?",{"type":7,"value":33,"toc":127},[34,38,46,53,56,62,69,75,85,95,101,104,107,113,124],[35,36,37],"p",{},"We'd be sorry to see you go, but if you'd like to end an active subscription, you can do it directly from your Torks account.",[39,40,42],"h2",{"id":41},"cancellation-process",[43,44,45],"strong",{},"Cancellation process",[35,47,48,49,52],{},"Open your subscription details and click ",[43,50,51],{},"Cancel my subscription",". You will be asked for your cancellation reason and then choose a collection point to return the bike.",[35,54,55],{},"After confirmation, you receive the return instructions by email, including the shipping label for the accessories.",[39,57,59],{"id":58},"cancellation-deadlines",[43,60,61],{},"Cancellation deadlines",[35,63,64,65,68],{},"Your subscription renews automatically each month. To avoid any additional charges, confirm the cancellation at least ",[43,66,67],{},"7 days before your next billing date",".",[35,70,71],{},[72,73,74],"em",{},"Example:",[35,76,77,78,81,82,68],{},"If you receive your bike on ",[43,79,80],{},"17 June",", your billing cycle renews on the 17th of each month. To avoid being charged for the following month, you must cancel ",[43,83,84],{},"by 10 July at the latest",[35,86,87,88,68],{},"You can check your next billing date from your Torks account at ",[89,90,94],"a",{"href":91,"rel":92},"https:\u002F\u002Ftorks.ch\u002F",[93],"nofollow","torks.ch",[39,96,98],{"id":97},"returning-the-bike-and-accessories",[43,99,100],{},"Returning the bike and accessories",[35,102,103],{},"Drop off the bike at the selected collection point. A Torks admin then marks the bike as returned.",[35,105,106],{},"Accessories must be returned by post with the label sent by email. We mark them as returned when the parcel arrives. The cancellation is fully completed only once both the bike and accessories are returned.",[39,108,110],{"id":109},"cancellation-before-bike-delivery",[43,111,112],{},"Cancellation before bike delivery",[35,114,115,116,119,120,68],{},"If you'd like to cancel your subscription before receiving the bike, please contact our customer service at least ",[43,117,118],{},"24 hours before the scheduled delivery"," at the collection point. Contact details can be found on ",[89,121,123],{"href":122},"\u002Fhelp\u002Fcontact\u002Fcontact-torks","this page",[35,125,126],{},"And if you change your mind, know that you're always welcome back at Torks!",{"title":10,"searchDepth":11,"depth":11,"links":128},[129,130,131,132],{"id":41,"depth":11,"text":45},{"id":58,"depth":11,"text":61},{"id":97,"depth":11,"text":100},{"id":109,"depth":11,"text":112},"subscription","Subscription and services","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{},true,{"component":19,"props":139},{"title":140},"Cancel your subscription","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription",{"title":143,"description":144},"Cancel your Torks subscription","Cancellation process, 7-day notice period, bike and accessory return. Cancel your subscription easily.",{"loc":141},"help\u002F1.subscription\u002F03.cancel-subscription","JO_zF5s1_3WIG_c_M-SAaxDzwn4MDzdm6wdApMZOtPo",[149],{"title":150,"path":21,"stem":151,"children":152,"page":17},"Help","help",[153,221,309,352],{"title":134,"path":154,"stem":155,"children":156,"page":-1,"description":158,"image":159},"\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[157,160,165,170,171,176,181,186,191,196,201,206,211,216],{"title":134,"path":154,"stem":155,"description":158,"image":159},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":161,"path":162,"stem":163,"description":164,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":166,"path":167,"stem":168,"description":169,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":31,"path":141,"stem":146,"description":135,"image":13},{"title":172,"path":173,"stem":174,"description":175,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":177,"path":178,"stem":179,"description":180,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":182,"path":183,"stem":184,"description":185,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":187,"path":188,"stem":189,"description":190,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":192,"path":193,"stem":194,"description":195,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":197,"path":198,"stem":199,"description":200,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":202,"path":203,"stem":204,"description":205,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":207,"path":208,"stem":209,"description":210,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":212,"path":213,"stem":214,"description":215,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":217,"path":218,"stem":219,"description":220,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":222,"path":223,"stem":224,"children":225,"page":-1,"description":227,"image":228},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[226,229,234,239,244,249,254,259,264,269,274,279,284,289,294,299,304],{"title":222,"path":223,"stem":224,"description":227,"image":228},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":230,"path":231,"stem":232,"description":233,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":235,"path":236,"stem":237,"description":238,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":240,"path":241,"stem":242,"description":243,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":245,"path":246,"stem":247,"description":248,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":250,"path":251,"stem":252,"description":253,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":255,"path":256,"stem":257,"description":258,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":260,"path":261,"stem":262,"description":263,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":265,"path":266,"stem":267,"description":268,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":270,"path":271,"stem":272,"description":273,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":275,"path":276,"stem":277,"description":278,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":280,"path":281,"stem":282,"description":283,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":285,"path":286,"stem":287,"description":288,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":290,"path":291,"stem":292,"description":293,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":295,"path":296,"stem":297,"description":298,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":300,"path":301,"stem":302,"description":303,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":305,"path":306,"stem":307,"description":308,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":310,"path":311,"stem":312,"children":313,"page":-1,"description":315,"image":316},"Riding safely","\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[314,317,322,327,332,337,342,347],{"title":310,"path":311,"stem":312,"description":315,"image":316},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":318,"path":319,"stem":320,"description":321,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":323,"path":324,"stem":325,"description":326,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":328,"path":329,"stem":330,"description":331,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":333,"path":334,"stem":335,"description":336,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":338,"path":339,"stem":340,"description":341,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":343,"path":344,"stem":345,"description":346,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":348,"path":349,"stem":350,"description":351,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":353,"path":354,"stem":355,"children":356,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[357,361],{"title":358,"path":122,"stem":359,"description":360,"image":13},"How to contact Torks?","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":362,"path":363,"stem":364,"description":365,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]