[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fsafety\u002Fsafety-guidelines":29,"help-navigation-en":630},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":615,"categoryTitle":616,"description":617,"extension":15,"image":13,"meta":618,"navigation":619,"ogImage":620,"path":623,"robots":13,"schemaOrg":13,"seo":624,"sitemap":627,"stem":628,"__hash__":629},"help_en\u002Fhelp\u002F3.safety\u002F2.safety-guidelines.md","What are the safety guidelines?",{"type":7,"value":33,"toc":599},[34,39,43,50,69,74,77,94,98,112,116,164,168,182,186,191,229,234,247,251,270,274,279,293,298,309,314,325,329,334,351,356,376,380,385,407,412,426,431,439,443,448,453,469,474,492,497,505,509,525,529,534,557,561,568,574,580,583,588,593],[35,36,38],"h2",{"id":37},"safety-guidelines-read-before-your-first-ride","Safety guidelines — Read before your first ride",[35,40,42],{"id":41},"before-first-use","BEFORE FIRST USE",[44,45,46],"p",{},[47,48,49],"strong",{},"Mandatory preparation:",[51,52,53,57,60,63,66],"ul",{},[54,55,56],"li",{},"Read the entire manual before first use",[54,58,59],{},"Check the brakes, tyres, and bolt\u002Fnut tightness before every ride",[54,61,62],{},"Fully charge the battery before first use",[54,64,65],{},"Familiarise yourself with all the bike's functions before riding",[54,67,68],{},"Know and obey the Swiss traffic code and applicable cantonal laws",[44,70,71],{},[47,72,73],{},"Helmet — MANDATORY:",[44,75,76],{},"A suitable helmet must:",[51,78,79,82,85,88,91],{},[54,80,81],{},"be comfortable for the rider",[54,83,84],{},"be lightweight",[54,86,87],{},"provide good ventilation",[54,89,90],{},"fit snugly",[54,92,93],{},"cover the forehead",[35,95,97],{"id":96},"persons-not-permitted-to-use-the-bike","PERSONS NOT PERMITTED TO USE THE BIKE",[51,99,100,103,106,109],{},[54,101,102],{},"Young children",[54,104,105],{},"Pregnant women",[54,107,108],{},"Anyone with vision, balance, or other conditions that prevent them from safely riding a bicycle",[54,110,111],{},"Anyone under the influence of alcohol, medication, or substances that impair their abilities",[35,113,115],{"id":114},"strict-prohibitions","STRICT PROHIBITIONS",[51,117,118,124,129,134,139,144,149,154,159],{},[54,119,120,123],{},[47,121,122],{},"NEVER"," carry a passenger on the e-bike (the bike is designed for a single rider only)",[54,125,126,128],{},[47,127,122],{}," modify the e-bike with unapproved accessories",[54,130,131,133],{},[47,132,122],{}," ride through deep water",[54,135,136,138],{},[47,137,122],{}," perform wheelies, jumps, or acrobatic stunts",[54,140,141,143],{},[47,142,122],{}," ride after consuming alcohol or taking medication\u002Fsubstances that impair your abilities",[54,145,146,148],{},[47,147,122],{}," lend the bike to someone unfamiliar with how it works",[54,150,151,153],{},[47,152,122],{}," open the electrical components yourself (this voids Torks damage coverage)",[54,155,156,158],{},[47,157,122],{}," plug a power cable directly into the battery — ALWAYS USE THE SUPPLIED CHARGER",[54,160,161,163],{},[47,162,122],{}," dispose of batteries in household waste — take them to an approved recycling centre",[35,165,167],{"id":166},"usage-restrictions","USAGE RESTRICTIONS",[51,169,170,173,176,179],{},[54,171,172],{},"The bike is intended for use on roads and paved paths only",[54,174,175],{},"Do not use on rough trails (risk of damage to the bike)",[54,177,178],{},"Maximum total weight: 120 kg (rider + luggage + 24 kg bike)",[54,180,181],{},"Using a trailer with this bike is prohibited",[35,183,185],{"id":184},"precautions-during-use","PRECAUTIONS DURING USE",[44,187,188],{},[47,189,190],{},"ALWAYS do the following:",[51,192,193,199,204,209,214,219,224],{},[54,194,195,198],{},[47,196,197],{},"ALWAYS"," wear an approved helmet",[54,200,201,203],{},[47,202,197],{}," keep both hands on the handlebars",[54,205,206,208],{},[47,207,197],{}," brake gently when riding over rocks or loose surfaces",[54,210,211,213],{},[47,212,197],{}," exercise caution when riding through puddles",[54,215,216,218],{},[47,217,197],{}," inspect the e-bike before each use",[54,220,221,223],{},[47,222,197],{}," use the pedals to assist on climbs or in windy conditions",[54,225,226,228],{},[47,227,197],{}," switch off the electrical power when the bike is not in use",[44,230,231],{},[47,232,233],{},"AVOID:",[51,235,236,242],{},[54,237,238,241],{},[47,239,240],{},"AVOID"," riding in the rain for extended periods",[54,243,244,246],{},[47,245,240],{}," any contact between water and the motor or electrical cables",[35,248,250],{"id":249},"braking-and-weather-conditions","BRAKING AND WEATHER CONDITIONS",[51,252,253,256,259,262,265],{},[54,254,255],{},"In bad weather (rain or snow), braking distance increases significantly",[54,257,258],{},"At 20 km\u002Fh on a wet road, braking distance should not exceed 15 metres",[54,260,261],{},"Check the brakes regularly and adjust them frequently",[54,263,264],{},"Replace brake pads in good time",[54,266,267],{},[47,268,269],{},"Contact Torks immediately if you have any doubt about the condition of the brakes",[35,271,273],{"id":272},"regular-maintenance-and-checks","REGULAR MAINTENANCE AND CHECKS",[44,275,276],{},[47,277,278],{},"Mandatory checks:",[51,280,281,284,287,290],{},[54,282,283],{},"Check tyre pressure frequently (low pressure increases rolling resistance and reduces range)",[54,285,286],{},"Regularly inspect the brakes, tyres, handlebars, and rims",[54,288,289],{},"Ensure the handlebars do not affect the bike's ability to steer and brake",[54,291,292],{},"Comply with legal requirements (lights and reflectors are mandatory on public roads)",[44,294,295],{},[47,296,297],{},"Maintenance prohibitions:",[51,299,300,303,306],{},[54,301,302],{},"Do not open the electrical components yourself (this voids Torks damage coverage)",[54,304,305],{},"Do not use a high-pressure water jet for cleaning (risk of water entering the motor)",[54,307,308],{},"Do not use alkaline or acidic detergents (risk of damage)",[44,310,311],{},[47,312,313],{},"Correct cleaning method:",[51,315,316,319,322],{},[54,317,318],{},"Use a damp cloth with a neutral detergent",[54,320,321],{},"Bring the bike indoors after rain or snow",[54,323,324],{},"Dry thoroughly with a clean towel",[35,326,328],{"id":327},"loading-and-overloading","LOADING AND OVERLOADING",[44,330,331],{},[47,332,333],{},"Overloading prohibition:",[51,335,336,343,346],{},[54,337,338,339,342],{},"It is ",[47,340,341],{},"strictly forbidden"," to overload the e-bike",[54,344,345],{},"Overloading will damage the electrical components (deformation of plastic parts due to high temperatures, deterioration of the fuse holder from overheating)",[54,347,348],{},[47,349,350],{},"This damage is not covered by Torks",[44,352,353],{},[47,354,355],{},"Rear rack:",[51,357,358,361,364,367,370,373],{},[54,359,360],{},"Maximum capacity: 25 kg — do not overload",[54,362,363],{},"Do not block reflectors or lights with luggage",[54,365,366],{},"Distribute luggage evenly on both sides of the rack",[54,368,369],{},"Do not attach a trailer to the rack",[54,371,372],{},"Make sure no straps or cords can get caught in the wheels",[54,374,375],{},"Do not modify the rack yourself",[35,377,379],{"id":378},"battery-and-charging","BATTERY AND CHARGING",[44,381,382],{},[47,383,384],{},"Charging rules:",[51,386,387,390,393,398,404],{},[54,388,389],{},"Charge the battery after every use (the sooner you charge, the longer the battery will last)",[54,391,392],{},"Do not leave the battery fully discharged",[54,394,395],{},[47,396,397],{},"NEVER plug a power cable directly into the battery",[54,399,400,403],{},[47,401,402],{},"USE ONLY THE SUPPLIED CHARGER"," specifically designed for this bike",[54,405,406],{},"Using a different charger voids Torks damage coverage",[44,408,409],{},[47,410,411],{},"Charging conditions:",[51,413,414,417,420,423],{},[54,415,416],{},"Charging temperature: 0°C to 45°C",[54,418,419],{},"Do not charge at temperatures below 0°C or above 45°C",[54,421,422],{},"Recharge once a month during storage periods",[54,424,425],{},"Charge in a clean, cool, dry, and ventilated area",[44,427,428],{},[47,429,430],{},"Recycling:",[51,432,433,436],{},[54,434,435],{},"Never dispose of batteries in household waste",[54,437,438],{},"They must be taken to an approved recycling centre",[35,440,442],{"id":441},"battery-charger-safety","BATTERY CHARGER SAFETY",[44,444,445],{},[47,446,447],{},"⚠️ IMPORTANT SAFETY INSTRUCTIONS — TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK:",[44,449,450],{},[47,451,452],{},"Strict prohibitions:",[51,454,455,461,466],{},[54,456,457,460],{},[47,458,459],{},"NEVER open the charger"," — there is high voltage inside",[54,462,463],{},[47,464,465],{},"NEVER attempt to charge non-rechargeable batteries",[54,467,468],{},"Never let children handle the charger unsupervised",[44,470,471],{},[47,472,473],{},"Correct use:",[51,475,476,482,485],{},[54,477,478,479],{},"The charger is designed for ",[47,480,481],{},"indoor use only",[54,483,484],{},"If the plug shape does not match your power outlet, contact Torks",[54,486,487,488,491],{},"If the power cord is damaged, ",[47,489,490],{},"contact Torks immediately"," — do not attempt a repair",[44,493,494],{},[47,495,496],{},"Supervision:",[51,498,499,502],{},[54,500,501],{},"Persons with reduced physical, sensory, or mental capabilities, or lack of experience, should only use the charger under appropriate supervision",[54,503,504],{},"Children must be supervised to ensure they do not play with the charger",[35,506,508],{"id":507},"electrical-and-thermal-safety","ELECTRICAL AND THERMAL SAFETY",[51,510,511,516,522],{},[54,512,513,514],{},"Switch off the power if there is a problem with the electrical components and ",[47,515,490],{},[54,517,518,521],{},[47,519,520],{},"WARNING: Do not touch hot surfaces"," after extended use (disc brakes, motor)",[54,523,524],{},"Wait until fully cooled before handling",[35,526,528],{"id":527},"in-case-of-a-problem","IN CASE OF A PROBLEM",[44,530,531],{},[47,532,533],{},"Contact Torks immediately if:",[51,535,536,539,542,545,548,551,554],{},[54,537,538],{},"You notice a problem with the brakes",[54,540,541],{},"You encounter an electrical issue",[54,543,544],{},"The charger is not working properly",[54,546,547],{},"The charger power cord is damaged",[54,549,550],{},"You have any doubt about the condition of the bike",[54,552,553],{},"The bike has suffered an impact or fall",[54,555,556],{},"Safety-critical components need to be replaced",[35,558,560],{"id":559},"legal-notices","LEGAL NOTICES",[44,562,563,564,567],{},"⚠️ ",[47,565,566],{},"WARNING 1",": If safety-critical components need to be replaced, contact Torks immediately for original replacement parts.",[44,569,563,570,573],{},[47,571,572],{},"WARNING 2",": Any unauthorised modification to the bike voids Torks damage coverage and releases Torks from all liability in the event of an accident or damage.",[44,575,563,576,579],{},[47,577,578],{},"WARNING 3",": This manual is an integral part of the e-bike. If the bike is lent or transferred to another person, this manual must be provided with the bike.",[581,582],"hr",{},[44,584,585],{},[47,586,587],{},"It is your responsibility as a subscriber to ensure you have read and understood these safety guidelines before using the e-bike.",[44,589,590],{},[47,591,592],{},"If in doubt or in case of a problem, always contact Torks.",[44,594,595],{},[596,597,598],"em",{},"All photos are provided for general reference only and may differ slightly depending on the model.",{"title":10,"searchDepth":11,"depth":11,"links":600},[601,602,603,604,605,606,607,608,609,610,611,612,613,614],{"id":37,"depth":11,"text":38},{"id":41,"depth":11,"text":42},{"id":96,"depth":11,"text":97},{"id":114,"depth":11,"text":115},{"id":166,"depth":11,"text":167},{"id":184,"depth":11,"text":185},{"id":249,"depth":11,"text":250},{"id":272,"depth":11,"text":273},{"id":327,"depth":11,"text":328},{"id":378,"depth":11,"text":379},{"id":441,"depth":11,"text":442},{"id":507,"depth":11,"text":508},{"id":527,"depth":11,"text":528},{"id":559,"depth":11,"text":560},"safety","Riding safely","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{},true,{"component":19,"props":621},{"title":622},"Safety guidelines","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines",{"title":625,"description":626},"Torks bike safety guidelines","Preparation, prohibitions, restrictions, braking, battery, and maintenance. Read the safety guidelines before your first ride.",{"loc":623},"help\u002F3.safety\u002F2.safety-guidelines","FjBnwDBvH69xhYTqNN83xflnJI7EzVOcj9vnyr6gOss",[631],{"title":632,"path":21,"stem":633,"children":634,"page":17},"Help","help",[635,708,796,834],{"title":636,"path":637,"stem":638,"children":639,"page":-1,"description":641,"image":642},"Subscription and services","\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[640,643,648,653,658,663,668,673,678,683,688,693,698,703],{"title":636,"path":637,"stem":638,"description":641,"image":642},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":644,"path":645,"stem":646,"description":647,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":649,"path":650,"stem":651,"description":652,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":654,"path":655,"stem":656,"description":657,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":659,"path":660,"stem":661,"description":662,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":664,"path":665,"stem":666,"description":667,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":669,"path":670,"stem":671,"description":672,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":674,"path":675,"stem":676,"description":677,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":679,"path":680,"stem":681,"description":682,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":684,"path":685,"stem":686,"description":687,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":689,"path":690,"stem":691,"description":692,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":694,"path":695,"stem":696,"description":697,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":699,"path":700,"stem":701,"description":702,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":704,"path":705,"stem":706,"description":707,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":709,"path":710,"stem":711,"children":712,"page":-1,"description":714,"image":715},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[713,716,721,726,731,736,741,746,751,756,761,766,771,776,781,786,791],{"title":709,"path":710,"stem":711,"description":714,"image":715},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":717,"path":718,"stem":719,"description":720,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":722,"path":723,"stem":724,"description":725,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":727,"path":728,"stem":729,"description":730,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":732,"path":733,"stem":734,"description":735,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":737,"path":738,"stem":739,"description":740,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":742,"path":743,"stem":744,"description":745,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":747,"path":748,"stem":749,"description":750,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":752,"path":753,"stem":754,"description":755,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":757,"path":758,"stem":759,"description":760,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":762,"path":763,"stem":764,"description":765,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":767,"path":768,"stem":769,"description":770,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":772,"path":773,"stem":774,"description":775,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":777,"path":778,"stem":779,"description":780,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":782,"path":783,"stem":784,"description":785,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":787,"path":788,"stem":789,"description":790,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":792,"path":793,"stem":794,"description":795,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":616,"path":797,"stem":798,"children":799,"page":-1,"description":801,"image":802},"\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[800,803,808,809,814,819,824,829],{"title":616,"path":797,"stem":798,"description":801,"image":802},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":804,"path":805,"stem":806,"description":807,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":31,"path":623,"stem":628,"description":617,"image":13},{"title":810,"path":811,"stem":812,"description":813,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":815,"path":816,"stem":817,"description":818,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":820,"path":821,"stem":822,"description":823,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":825,"path":826,"stem":827,"description":828,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":830,"path":831,"stem":832,"description":833,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":835,"path":836,"stem":837,"children":838,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[839,844],{"title":840,"path":841,"stem":842,"description":843,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":845,"path":846,"stem":847,"description":848,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]