[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fsafety\u002Fpre-ride-checks":29,"help-navigation-en":153},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":139,"categoryTitle":140,"description":37,"extension":15,"image":13,"meta":141,"navigation":142,"ogImage":143,"path":146,"robots":13,"schemaOrg":13,"seo":147,"sitemap":150,"stem":151,"__hash__":152},"help_en\u002Fhelp\u002F3.safety\u002F1.pre-ride-checks.md","What checks should you do before riding?",{"type":7,"value":33,"toc":130},[34,38,43,52,56,59,63,71,78,82,85,89,100,104,107,111,122],[35,36,37],"p",{},"Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",[39,40,42],"h2",{"id":41},"safety-guidelines","Safety guidelines",[35,44,45,46,51],{},"Make sure you have read and follow the safety guidelines ",[47,48,50],"a",{"href":49},"\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","available here",".",[39,53,55],{"id":54},"brakes","Brakes",[35,57,58],{},"Squeeze each brake lever individually. They should feel firm and not touch the handlebars. If a lever feels soft or doesn't brake properly, do not ride — contact Torks.",[39,60,62],{"id":61},"wheel-tightness","Wheel tightness",[35,64,65,66,70],{},"Some models have ",[67,68,69],"strong",{},"quick-release wheels",". If your bike has them, check that the quick-release levers on both the front and rear wheels are properly closed and locked. A loose wheel can come off while riding — this is a critical safety point.",[35,72,73],{},[74,75],"img",{"alt":76,"src":77},"Quick-release lever on a bike wheel locked closed","\u002Fimg\u002Fhelp\u002Fsafety\u002Fpre-ride-checks\u002F0-Gemini_Generated_Image_1vlv9k1vlv9k1vlv.png",[39,79,81],{"id":80},"tyres","Tyres",[35,83,84],{},"Visually check that the tyres are properly inflated and free of cuts, cracks, or embedded objects. An under-inflated tyre increases the risk of a puncture and reduces battery range.",[39,86,88],{"id":87},"lights","Lights",[35,90,91,92,95,96,99],{},"Turn the bike on and check that both the ",[67,93,94],{},"front light"," and ",[67,97,98],{},"rear light"," are working. In Switzerland, lights are required at all times.",[39,101,103],{"id":102},"battery","Battery",[35,105,106],{},"Glance at the charge level shown on the display. Make sure you have enough range for your ride. It's recommended to keep the battery as charged as possible — the fuller it is, the more powerful the pedal assist.",[39,108,110],{"id":109},"lock-and-battery","Lock and battery",[35,112,113,114,117,118,121],{},"Before setting off, make sure the ",[67,115,116],{},"battery is securely locked"," into the frame and that the ",[67,119,120],{},"lock"," is not attached to the wheel or frame.",[123,124,127],"callout",{"color":125,"icon":126},"info","i-lucide-shield-check",[35,128,129],{},"If in doubt about the condition of your bike, don't take any risks — contact Torks to report the issue.",{"title":10,"searchDepth":11,"depth":11,"links":131},[132,133,134,135,136,137,138],{"id":41,"depth":11,"text":42},{"id":54,"depth":11,"text":55},{"id":61,"depth":11,"text":62},{"id":80,"depth":11,"text":81},{"id":87,"depth":11,"text":88},{"id":102,"depth":11,"text":103},{"id":109,"depth":11,"text":110},"safety","Riding safely",{},true,{"component":19,"props":144},{"title":145},"Pre-ride checks","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks",{"title":148,"description":149},"Pre-ride checks for your Torks bike","Before every ride, spend 30 seconds checking brakes, tyres, lights, and battery so your Torks bike is road-ready.",{"loc":146},"help\u002F3.safety\u002F1.pre-ride-checks","R4-Ros34wouN-7zQpVjVgF_X5A2ZNvQ00sGjho7VSh8",[154],{"title":155,"path":21,"stem":156,"children":157,"page":17},"Help","help",[158,231,319,356],{"title":159,"path":160,"stem":161,"children":162,"page":-1,"description":164,"image":165},"Subscription and services","\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[163,166,171,176,181,186,191,196,201,206,211,216,221,226],{"title":159,"path":160,"stem":161,"description":164,"image":165},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":167,"path":168,"stem":169,"description":170,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":172,"path":173,"stem":174,"description":175,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":177,"path":178,"stem":179,"description":180,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":182,"path":183,"stem":184,"description":185,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":187,"path":188,"stem":189,"description":190,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":192,"path":193,"stem":194,"description":195,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":197,"path":198,"stem":199,"description":200,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":202,"path":203,"stem":204,"description":205,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":207,"path":208,"stem":209,"description":210,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":212,"path":213,"stem":214,"description":215,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":217,"path":218,"stem":219,"description":220,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":222,"path":223,"stem":224,"description":225,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":227,"path":228,"stem":229,"description":230,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":232,"path":233,"stem":234,"children":235,"page":-1,"description":237,"image":238},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[236,239,244,249,254,259,264,269,274,279,284,289,294,299,304,309,314],{"title":232,"path":233,"stem":234,"description":237,"image":238},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":240,"path":241,"stem":242,"description":243,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":245,"path":246,"stem":247,"description":248,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":250,"path":251,"stem":252,"description":253,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":255,"path":256,"stem":257,"description":258,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":260,"path":261,"stem":262,"description":263,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":265,"path":266,"stem":267,"description":268,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":270,"path":271,"stem":272,"description":273,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":275,"path":276,"stem":277,"description":278,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":280,"path":281,"stem":282,"description":283,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":285,"path":286,"stem":287,"description":288,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":290,"path":291,"stem":292,"description":293,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":295,"path":296,"stem":297,"description":298,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":300,"path":301,"stem":302,"description":303,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":305,"path":306,"stem":307,"description":308,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":310,"path":311,"stem":312,"description":313,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":315,"path":316,"stem":317,"description":318,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":140,"path":320,"stem":321,"children":322,"page":-1,"description":324,"image":325},"\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[323,326,327,331,336,341,346,351],{"title":140,"path":320,"stem":321,"description":324,"image":325},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":31,"path":146,"stem":151,"description":37,"image":13},{"title":328,"path":49,"stem":329,"description":330,"image":13},"What are the safety guidelines?","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":332,"path":333,"stem":334,"description":335,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":337,"path":338,"stem":339,"description":340,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":342,"path":343,"stem":344,"description":345,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":347,"path":348,"stem":349,"description":350,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":352,"path":353,"stem":354,"description":355,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":357,"path":358,"stem":359,"children":360,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[361,366],{"title":362,"path":363,"stem":364,"description":365,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":367,"path":368,"stem":369,"description":370,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]