[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fsafety\u002Fgears-vs-assist":29,"help-navigation-en":181},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":166,"categoryTitle":167,"description":168,"extension":15,"image":13,"meta":169,"navigation":170,"ogImage":171,"path":174,"robots":13,"schemaOrg":13,"seo":175,"sitemap":178,"stem":179,"__hash__":180},"help_en\u002Fhelp\u002F3.safety\u002F5.gears-vs-assist.md","What's the difference between gears and electric assist?",{"type":7,"value":33,"toc":162},[34,38,55,60,67,89,103,119,122,125,136,156,159],[35,36,37],"p",{},"This is an essential point to understand:",[39,40,41,49],"ul",{},[42,43,44,48],"li",{},[45,46,47],"strong",{},"Gears"," (the derailleur, gears 1 to 8) adjust the pedalling resistance to match the terrain. These are what you should change when the road goes up or down.",[42,50,51,54],{},[45,52,53],{},"Electric assist"," (levels 0 to 5) controls how much the motor helps you. It does not replace shifting gears.",[56,57,59],"h2",{"id":58},"gears-shimano-8-speed-derailleur","Gears (Shimano 8-speed derailleur)",[35,61,62,63,66],{},"Your bike is equipped with a ",[45,64,65],{},"Shimano 8-speed derailleur",", controlled by the shifter on the right side of the handlebars:",[39,68,69,79],{},[42,70,71,74,75,78],{},[45,72,73],{},"Thumb"," (upper lever) → shift to an ",[45,76,77],{},"easier"," gear (for climbs)",[42,80,81,84,85,88],{},[45,82,83],{},"Index finger"," (lower lever) → shift to a ",[45,86,87],{},"harder"," gear (for flat roads or descents)",[35,90,91,94,95,98,99,102],{},[45,92,93],{},"Going uphill",", shift to an easier gear first (thumb), then increase the assist if needed. ",[45,96,97],{},"On flat roads",", use a harder gear (index finger) with low or moderate assist. ",[45,100,101],{},"Going downhill",", shift to a hard gear.",[104,105,108],"callout",{"color":106,"icon":107},"warning","i-lucide-alert-triangle",[35,109,110,111,114,115,118],{},"Shift gears ",[45,112,113],{},"while pedalling",", smoothly and without forcing, ",[45,116,117],{},"before the hill, not during it."," If you're already straining on a climb, stop pedalling for a moment, shift while the bike is still rolling, then resume pedalling. Forcing a gear change under pressure damages the derailleur and chain.",[56,120,53],{"id":121},"electric-assist",[35,123,124],{},"The electric assist is controlled from the left-hand grip. The level you choose depends more on your fitness or the weight loaded on the bike than on the terrain.",[35,126,127,128,131,132,135],{},"Use the ",[45,129,130],{},"+"," and ",[45,133,134],{},"−"," buttons on the dashboard to adjust the assist level:",[39,137,138,144,150],{},[42,139,140,143],{},[45,141,142],{},"Level 0"," — no assist, you pedal as on a regular bike.",[42,145,146,149],{},[45,147,148],{},"Levels 1 to 4"," — progressive assist.",[42,151,152,155],{},[45,153,154],{},"Level 5"," — maximum assist, ideal for climbs or arriving without breaking a sweat.",[35,157,158],{},"Start with a low level to get used to the feel of the assist, then adjust based on the terrain and how you feel.",[35,160,161],{},"The bike also works without electric assist — you can always pedal normally if the battery is empty or if you prefer to ride without assistance.",{"title":10,"searchDepth":11,"depth":11,"links":163},[164,165],{"id":58,"depth":11,"text":59},{"id":121,"depth":11,"text":53},"safety","Riding safely","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{},true,{"component":19,"props":172},{"title":173},"Gears and assist","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist",{"title":176,"description":177},"Gears vs electric assist on the bike","Learn how the Shimano 8-speed gears and five electric assist levels work together on your Torks e-bike controls.",{"loc":174},"help\u002F3.safety\u002F5.gears-vs-assist","iVlyKOaThhKrMtiQM1ph8Z51hZrkk55ennqzgmW1Nkw",[182],{"title":183,"path":21,"stem":184,"children":185,"page":17},"Help","help",[186,259,347,385],{"title":187,"path":188,"stem":189,"children":190,"page":-1,"description":192,"image":193},"Subscription and services","\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[191,194,199,204,209,214,219,224,229,234,239,244,249,254],{"title":187,"path":188,"stem":189,"description":192,"image":193},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":195,"path":196,"stem":197,"description":198,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":200,"path":201,"stem":202,"description":203,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":205,"path":206,"stem":207,"description":208,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":210,"path":211,"stem":212,"description":213,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":215,"path":216,"stem":217,"description":218,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":220,"path":221,"stem":222,"description":223,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":225,"path":226,"stem":227,"description":228,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":230,"path":231,"stem":232,"description":233,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":235,"path":236,"stem":237,"description":238,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":240,"path":241,"stem":242,"description":243,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":245,"path":246,"stem":247,"description":248,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":250,"path":251,"stem":252,"description":253,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":255,"path":256,"stem":257,"description":258,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":260,"path":261,"stem":262,"children":263,"page":-1,"description":265,"image":266},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[264,267,272,277,282,287,292,297,302,307,312,317,322,327,332,337,342],{"title":260,"path":261,"stem":262,"description":265,"image":266},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":268,"path":269,"stem":270,"description":271,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":273,"path":274,"stem":275,"description":276,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":278,"path":279,"stem":280,"description":281,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":283,"path":284,"stem":285,"description":286,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":288,"path":289,"stem":290,"description":291,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":293,"path":294,"stem":295,"description":296,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":298,"path":299,"stem":300,"description":301,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":303,"path":304,"stem":305,"description":306,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":308,"path":309,"stem":310,"description":311,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":313,"path":314,"stem":315,"description":316,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":318,"path":319,"stem":320,"description":321,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":323,"path":324,"stem":325,"description":326,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":328,"path":329,"stem":330,"description":331,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":333,"path":334,"stem":335,"description":336,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":338,"path":339,"stem":340,"description":341,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":343,"path":344,"stem":345,"description":346,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":167,"path":348,"stem":349,"children":350,"page":-1,"description":352,"image":353},"\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[351,354,359,364,369,374,375,380],{"title":167,"path":348,"stem":349,"description":352,"image":353},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":355,"path":356,"stem":357,"description":358,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":360,"path":361,"stem":362,"description":363,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":365,"path":366,"stem":367,"description":368,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":370,"path":371,"stem":372,"description":373,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":31,"path":174,"stem":179,"description":168,"image":13},{"title":376,"path":377,"stem":378,"description":379,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":381,"path":382,"stem":383,"description":384,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":386,"path":387,"stem":388,"children":389,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[390,395],{"title":391,"path":392,"stem":393,"description":394,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":396,"path":397,"stem":398,"description":399,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]