[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fsafety\u002Fcharge-battery":29,"help-navigation-en":265},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":83,"categoryTitle":252,"description":253,"extension":15,"image":13,"meta":254,"navigation":255,"ogImage":256,"path":258,"robots":13,"schemaOrg":13,"seo":259,"sitemap":262,"stem":263,"__hash__":264},"help_en\u002Fhelp\u002F3.safety\u002F7.charge-battery.md","How to charge the bike battery?",{"type":7,"value":33,"toc":236},[34,39,43,46,63,67,81,85,100,104,107,111,123,130,136,140,143,159,165,169,172,176,180,188,191,196,204,207,211,214,218,221,224,230],[35,36,38],"h2",{"id":37},"charging-the-battery","Charging the battery",[40,41,42],"p",{},"Charge regularly — there's no need to wait until the battery is completely empty. Partial charges are perfectly fine for lithium-ion batteries. A full charge typically provides between 40 and 80 km of range, depending on the assist level, terrain, and weather conditions.",[40,44,45],{},"Torks bikes come with a removable battery and a charger. You have two options for charging:",[47,48,49,57],"ul",{},[50,51,52,56],"li",{},[53,54,55],"strong",{},"Leaving the battery on the bike:"," if you have a 230V outlet near your parking spot, you can plug the bike in directly. This method should only be used in a sheltered location, protected from the elements.",[50,58,59,62],{},[53,60,61],{},"Removing the battery:"," you can take the battery home or to the office and plug it into a standard 230V outlet using the supplied charger. Use your battery key to unlock and remove it from the frame. Connect it to the charger provided in your accessory pouch, preferably indoors.",[35,64,66],{"id":65},"maintenance-and-storage","Maintenance and storage",[47,68,69,75],{},[50,70,71,74],{},[53,72,73],{},"Avoid extreme temperatures"," — do not leave the battery in direct sunlight or exposed to prolonged frost. Store it in a dry, temperate place.",[50,76,77,80],{},[53,78,79],{},"During extended periods of non-use"," — if you won't be riding for several weeks, store the battery charged to about 50–70% in a cool, dry place.",[35,82,84],{"id":83},"safety","Safety",[86,87,90],"callout",{"color":88,"icon":89},"warning","i-lucide-alert-triangle",[40,91,92,95,96,99],{},[53,93,94],{},"Never charge a damaged battery."," If the battery shows visible damage (cracks, deformations, impact marks) or has been dropped, ",[53,97,98],{},"do not plug it in"," and contact Torks immediately. When in doubt, it's better to get in touch with us before charging.",[35,101,103],{"id":102},"lithium-ion-battery-charger-instructions","Lithium-ion battery charger instructions",[105,106],"hr",{},[35,108,110],{"id":109},"usage","Usage",[112,113,114,117,120],"ol",{},[50,115,116],{},"First connect the connector to the battery housing, then plug the charger into a mains outlet.",[50,118,119],{},"During charging, the indicator light is red; when the battery is fully charged, the indicator light turns green.",[50,121,122],{},"When the battery is fully charged (green light is on), first unplug from the mains outlet, then disconnect from the battery housing.",[40,124,125],{},[126,127],"img",{"alt":128,"src":129},"Torks e-bike battery charger plugged into the battery housing","\u002Fimg\u002Fhelp\u002Fsafety\u002Fcharge-battery\u002F0-chargeur-1.png",[40,131,132],{},[126,133],{"alt":134,"src":135},"Torks battery charger status indicator light","\u002Fimg\u002Fhelp\u002Fsafety\u002Fcharge-battery\u002F1-chargeur-2.png",[35,137,139],{"id":138},"features","Features",[40,141,142],{},"This charger is an intelligent device that uses power switching technology and is specifically designed for charging lithium-ion batteries. Its advantages include:",[47,144,145,156],{},[50,146,147,148],{},"For different export regions, the product input voltage is as follows:\n",[47,149,150,153],{},[50,151,152],{},"CE input voltage: 110–240Vac",[50,154,155],{},"UKCA input voltage: 110–240Vac",[50,157,158],{},"Meets all requirements set by the European Union RoHS directives.",[40,160,161,164],{},[53,162,163],{},"Operating and storage temperature range:"," 0–40°C",[35,166,168],{"id":167},"compatibility","Compatibility",[40,170,171],{},"This charger is designed to charge 10-cell lithium-ion batteries, 42±0.2V.",[35,173,175],{"id":174},"troubleshooting","Troubleshooting",[35,177,179],{"id":178},"the-power-indicator-light-does-not-turn-on","The power indicator light does not turn on.",[112,181,182,185],{},[50,183,184],{},"Check whether there is AC power supply.",[50,186,187],{},"Check whether the connection is properly secured to the input interface.",[40,189,190],{},"If you have ruled out the above conditions, please contact Torks support for assistance; do not attempt to repair it yourself.",[192,193,195],"h3",{"id":194},"the-charging-indicator-light-does-not-work","The charging indicator light does not work.",[112,197,198,201],{},[50,199,200],{},"Check whether the output connector is properly connected.",[50,202,203],{},"Check whether the battery is functional.",[40,205,206],{},"If you have ruled out the above conditions but the problem persists, please contact Torks support for assistance. Do not attempt to fix it yourself.",[35,208,210],{"id":209},"the-charging-indicator-light-stays-red","The charging indicator light stays red.",[40,212,213],{},"Check whether the battery is damaged. If so, please contact Torks support for assistance. Do not attempt to repair it yourself.",[35,215,217],{"id":216},"waste-disposal","Waste disposal",[40,219,220],{},"Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local government for information on available collection systems.",[40,222,223],{},"If electrical appliances are disposed of in landfills, hazardous substances can leach into groundwater and enter the food chain, harming your health and well-being.",[40,225,226,229],{},[53,227,228],{},"Manufacturer:"," Wu Xi Dpower Electronic Co., Ltd.",[40,231,232,235],{},[53,233,234],{},"Model:"," GPLC084V42Y",{"title":10,"searchDepth":11,"depth":11,"links":237},[238,239,240,241,242,243,244,245,246,250,251],{"id":37,"depth":11,"text":38},{"id":65,"depth":11,"text":66},{"id":83,"depth":11,"text":84},{"id":102,"depth":11,"text":103},{"id":109,"depth":11,"text":110},{"id":138,"depth":11,"text":139},{"id":167,"depth":11,"text":168},{"id":174,"depth":11,"text":175},{"id":178,"depth":11,"text":179,"children":247},[248],{"id":194,"depth":249,"text":195},3,{"id":209,"depth":11,"text":210},{"id":216,"depth":11,"text":217},"Riding safely","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{},true,{"component":19,"props":257},{"title":38},"\u002Fhelp\u002Fsafety\u002Fcharge-battery",{"title":260,"description":261},"Charging the Torks bike battery","Removable battery, partial charging possible, 40 to 80 km range. Charging tips, storage, and safety advice.",{"loc":258},"help\u002F3.safety\u002F7.charge-battery","QcrmZo6T3ysO4eF0LYKF4pRR5sK6cy1_c-BdAN3MiRc",[266],{"title":267,"path":21,"stem":268,"children":269,"page":17},"Help","help",[270,343,431,469],{"title":271,"path":272,"stem":273,"children":274,"page":-1,"description":276,"image":277},"Subscription and services","\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[275,278,283,288,293,298,303,308,313,318,323,328,333,338],{"title":271,"path":272,"stem":273,"description":276,"image":277},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":279,"path":280,"stem":281,"description":282,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":284,"path":285,"stem":286,"description":287,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":289,"path":290,"stem":291,"description":292,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":294,"path":295,"stem":296,"description":297,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":299,"path":300,"stem":301,"description":302,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":304,"path":305,"stem":306,"description":307,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":309,"path":310,"stem":311,"description":312,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":314,"path":315,"stem":316,"description":317,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":319,"path":320,"stem":321,"description":322,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":324,"path":325,"stem":326,"description":327,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":329,"path":330,"stem":331,"description":332,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":334,"path":335,"stem":336,"description":337,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":339,"path":340,"stem":341,"description":342,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":344,"path":345,"stem":346,"children":347,"page":-1,"description":349,"image":350},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[348,351,356,361,366,371,376,381,386,391,396,401,406,411,416,421,426],{"title":344,"path":345,"stem":346,"description":349,"image":350},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":352,"path":353,"stem":354,"description":355,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":357,"path":358,"stem":359,"description":360,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":362,"path":363,"stem":364,"description":365,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":367,"path":368,"stem":369,"description":370,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":372,"path":373,"stem":374,"description":375,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":377,"path":378,"stem":379,"description":380,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":382,"path":383,"stem":384,"description":385,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":387,"path":388,"stem":389,"description":390,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":392,"path":393,"stem":394,"description":395,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":397,"path":398,"stem":399,"description":400,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":402,"path":403,"stem":404,"description":405,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":407,"path":408,"stem":409,"description":410,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":412,"path":413,"stem":414,"description":415,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":417,"path":418,"stem":419,"description":420,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":422,"path":423,"stem":424,"description":425,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":427,"path":428,"stem":429,"description":430,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":252,"path":432,"stem":433,"children":434,"page":-1,"description":436,"image":437},"\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[435,438,443,448,453,458,463,468],{"title":252,"path":432,"stem":433,"description":436,"image":437},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":439,"path":440,"stem":441,"description":442,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":444,"path":445,"stem":446,"description":447,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":449,"path":450,"stem":451,"description":452,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":454,"path":455,"stem":456,"description":457,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":459,"path":460,"stem":461,"description":462,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":464,"path":465,"stem":466,"description":467,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":31,"path":258,"stem":263,"description":253,"image":13},{"title":470,"path":471,"stem":472,"children":473,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[474,479],{"title":475,"path":476,"stem":477,"description":478,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":480,"path":481,"stem":482,"description":483,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]