[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fcontact\u002Fcontact-torks":29,"help-navigation-en":162},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":148,"categoryTitle":149,"description":150,"extension":15,"image":13,"meta":151,"navigation":152,"ogImage":153,"path":155,"robots":13,"schemaOrg":13,"seo":156,"sitemap":159,"stem":160,"__hash__":161},"help_en\u002Fhelp\u002F4.contact\u002F1.contact-torks.md","How to contact Torks?",{"type":7,"value":33,"toc":142},[34,38,43,51,80,87,91,94,105,109,112,120,127,131],[35,36,37],"p",{},"For any questions or if you need help, here are the most effective ways to reach our team at Torks. We're here to help!",[39,40,42],"h2",{"id":41},"_1-whatsapp-the-fastest","1. WhatsApp: The fastest",[35,44,45,46,50],{},"The simplest and quickest way to reach us is via ",[47,48,49],"strong",{},"WhatsApp",":",[52,53,54,68,74],"ul",{},[55,56,57,60,61],"li",{},[47,58,59],{},"Link",": ",[62,63,67],"a",{"href":64,"rel":65},"https:\u002F\u002Fwa.me\u002F41765956664",[66],"nofollow","Click here to start a conversation.",[55,69,70,73],{},[47,71,72],{},"WhatsApp number",": +41 76 595 66 64",[55,75,76,79],{},[47,77,78],{},"QR Code",": Scan the code below to start a conversation directly.",[35,81,82],{},[83,84],"img",{"alt":85,"src":86},"Torks support contact options on a phone screen","\u002Fimg\u002Fhelp\u002Fcontact\u002Fcontact-torks\u002F41765956664.png",[39,88,90],{"id":89},"_2-email","2. Email",[35,92,93],{},"Send us a message at the following address:",[52,95,96],{},[55,97,98,60,101],{},[47,99,100],{},"Email",[62,102,104],{"href":103},"mailto:support@torks.ch","support@torks.ch",[39,106,108],{"id":107},"_3-voicemail","3. Voicemail",[35,110,111],{},"You can leave a voicemail at:",[52,113,114],{},[55,115,116,119],{},[47,117,118],{},"Number",": +41 32 560 29 20",[35,121,122,123,126],{},"We will call you back within ",[47,124,125],{},"24 hours",".",[39,128,130],{"id":129},"_4-live-chat","4. Live Chat",[35,132,133,134,137,138,141],{},"Use the ",[47,135,136],{},"live chat"," on our website, available at the bottom right of the screen, to chat instantly with ",[47,139,140],{},"Duckie",", our AI assistant.",{"title":10,"searchDepth":11,"depth":11,"links":143},[144,145,146,147],{"id":41,"depth":11,"text":42},{"id":89,"depth":11,"text":90},{"id":107,"depth":11,"text":108},{"id":129,"depth":11,"text":130},"contact","Contact Torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{},true,{"component":19,"props":154},{"title":149},"\u002Fhelp\u002Fcontact\u002Fcontact-torks",{"title":157,"description":158},"Contact Torks - Help and support","WhatsApp, email, voicemail, or live chat: get in touch with the Torks team for any questions or issues.",{"loc":155},"help\u002F4.contact\u002F1.contact-torks","FhtaeT2IcbZ9KOoxL-UX89AoeEZoXHacqxvhqvTezU0",[163],{"title":164,"path":21,"stem":165,"children":166,"page":17},"Help","help",[167,240,328,371],{"title":168,"path":169,"stem":170,"children":171,"page":-1,"description":173,"image":174},"Subscription and services","\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[172,175,180,185,190,195,200,205,210,215,220,225,230,235],{"title":168,"path":169,"stem":170,"description":173,"image":174},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":176,"path":177,"stem":178,"description":179,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":181,"path":182,"stem":183,"description":184,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":186,"path":187,"stem":188,"description":189,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":191,"path":192,"stem":193,"description":194,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":196,"path":197,"stem":198,"description":199,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":201,"path":202,"stem":203,"description":204,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":206,"path":207,"stem":208,"description":209,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":211,"path":212,"stem":213,"description":214,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":216,"path":217,"stem":218,"description":219,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":221,"path":222,"stem":223,"description":224,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":226,"path":227,"stem":228,"description":229,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":231,"path":232,"stem":233,"description":234,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":236,"path":237,"stem":238,"description":239,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":241,"path":242,"stem":243,"children":244,"page":-1,"description":246,"image":247},"Bike, delivery and repairs","\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[245,248,253,258,263,268,273,278,283,288,293,298,303,308,313,318,323],{"title":241,"path":242,"stem":243,"description":246,"image":247},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":249,"path":250,"stem":251,"description":252,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":254,"path":255,"stem":256,"description":257,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":259,"path":260,"stem":261,"description":262,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":264,"path":265,"stem":266,"description":267,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":269,"path":270,"stem":271,"description":272,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":274,"path":275,"stem":276,"description":277,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":279,"path":280,"stem":281,"description":282,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":284,"path":285,"stem":286,"description":287,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":289,"path":290,"stem":291,"description":292,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":294,"path":295,"stem":296,"description":297,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":299,"path":300,"stem":301,"description":302,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":304,"path":305,"stem":306,"description":307,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":309,"path":310,"stem":311,"description":312,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":314,"path":315,"stem":316,"description":317,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":319,"path":320,"stem":321,"description":322,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":324,"path":325,"stem":326,"description":327,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":329,"path":330,"stem":331,"children":332,"page":-1,"description":334,"image":335},"Riding safely","\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[333,336,341,346,351,356,361,366],{"title":329,"path":330,"stem":331,"description":334,"image":335},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":337,"path":338,"stem":339,"description":340,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":342,"path":343,"stem":344,"description":345,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":347,"path":348,"stem":349,"description":350,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":352,"path":353,"stem":354,"description":355,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":357,"path":358,"stem":359,"description":360,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":362,"path":363,"stem":364,"description":365,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":367,"path":368,"stem":369,"description":370,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":372,"path":373,"stem":374,"children":375,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[376,377],{"title":31,"path":155,"stem":160,"description":150,"image":13},{"title":378,"path":379,"stem":380,"description":381,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]