[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics":29,"help-navigation-en":110},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":95,"categoryTitle":96,"description":97,"extension":15,"image":13,"meta":98,"navigation":99,"ogImage":100,"path":103,"robots":13,"schemaOrg":13,"seo":104,"sitemap":107,"stem":108,"__hash__":109},"help_en\u002Fhelp\u002F2.bike\u002F02.torks-bike-specifics.md","What are the specifications of the Torks bike?",{"type":7,"value":33,"toc":87},[34,39,43,47,50,54,57,61,64,68,71,74,77,81,84],[35,36,38],"h2",{"id":37},"general","General",[40,41,42],"p",{},"Brand: Torks\nFrame: Aluminium\nColour: White, blue Torks logo\nBike weight: 22 kg\nMaximum load: 130 kg\nSize: suitable for riders between 150 and 190 cm\nWheel size: 26 inches\nHandlebars: height and angle adjustable\nSaddle: height, tilt, and horizontal position adjustable\nBike certification: EN 15194:2017\nRear rack certification: EN ISO 11243:2023",[35,44,46],{"id":45},"electric-assist","Electric assist",[40,48,49],{},"Battery brand: Torks\nAssist: up to 25 km\u002Fh\nNumber of assist modes: 5\nRange: 60 km, ideal for a week of daily use\nMotor position: in the bottom bracket\nBattery position: integrated in the frame\nMotor torque: 80 Nm\nBattery capacity: 504 Wh\nBattery specifications: 36V, 14Ah, Samsung cells\nBattery weight: 2.8 kg\nRemovable battery: yes\nMotor brand: Ananda\nDisplay: speed and distance\nCharging time: 5 hours",[35,51,53],{"id":52},"drivetrain","Drivetrain",[40,55,56],{},"Gear shifting: derailleur\nTransmission type: chain\nTransmission model: Shimano Altus\nNumber of gears: 8\nBrakes: hydraulic disc brakes\nBrake model: Shimano MT200\nRack position: rear\nSuspension: none",[35,58,60],{"id":59},"safety","Safety",[40,62,63],{},"Lights: front and rear lights always on\nWheel reflectors: reflective wheel perimeter and two yellow reflectors per wheel\nReflectors: one at the front and one at the rear\nPedal reflectors: on each side of the pedals\nBell: yes\nLock: combination lock\nAnti-theft: GPS\nBattery lock: key lock",[35,65,67],{"id":66},"included-accessories","Included accessories",[40,69,70],{},"1 Torks keyring with 1 battery key",[40,72,73],{},"1 bike battery charger",[40,75,76],{},"2 Allen keys",[35,78,80],{"id":79},"options","Options",[40,82,83],{},"Basket to attach to the rear rack",[40,85,86],{},"Child seat",{"title":10,"searchDepth":11,"depth":11,"links":88},[89,90,91,92,93,94],{"id":37,"depth":11,"text":38},{"id":45,"depth":11,"text":46},{"id":52,"depth":11,"text":53},{"id":59,"depth":11,"text":60},{"id":66,"depth":11,"text":67},{"id":79,"depth":11,"text":80},"bike","Bike, delivery and repairs","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{},true,{"component":19,"props":101},{"title":102},"Bike specifications","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics",{"title":105,"description":106},"Torks bike technical specifications","Aluminium frame, Ananda 80 Nm motor, 504 Wh battery, 8-speed Shimano. All Torks bike specifications.",{"loc":103},"help\u002F2.bike\u002F02.torks-bike-specifics","AIaV0LSgwyYR0MtD-WfOLQa8OJDXQXwhiLO0IoWmr7k",[111],{"title":112,"path":21,"stem":113,"children":114,"page":17},"Help","help",[115,188,271,314],{"title":116,"path":117,"stem":118,"children":119,"page":-1,"description":121,"image":122},"Subscription and services","\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[120,123,128,133,138,143,148,153,158,163,168,173,178,183],{"title":116,"path":117,"stem":118,"description":121,"image":122},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":124,"path":125,"stem":126,"description":127,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":129,"path":130,"stem":131,"description":132,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":134,"path":135,"stem":136,"description":137,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":139,"path":140,"stem":141,"description":142,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":144,"path":145,"stem":146,"description":147,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":149,"path":150,"stem":151,"description":152,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":154,"path":155,"stem":156,"description":157,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":159,"path":160,"stem":161,"description":162,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":164,"path":165,"stem":166,"description":167,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":169,"path":170,"stem":171,"description":172,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":174,"path":175,"stem":176,"description":177,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":179,"path":180,"stem":181,"description":182,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":184,"path":185,"stem":186,"description":187,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":96,"path":189,"stem":190,"children":191,"page":-1,"description":193,"image":194},"\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[192,195,200,201,206,211,216,221,226,231,236,241,246,251,256,261,266],{"title":96,"path":189,"stem":190,"description":193,"image":194},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":196,"path":197,"stem":198,"description":199,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":31,"path":103,"stem":108,"description":97,"image":13},{"title":202,"path":203,"stem":204,"description":205,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":207,"path":208,"stem":209,"description":210,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":212,"path":213,"stem":214,"description":215,"image":13},"How do repairs and maintenance work?","\u002Fhelp\u002Fbike\u002Frepairs-maintenance","help\u002F2.bike\u002F05.repairs-maintenance","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{"title":217,"path":218,"stem":219,"description":220,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":222,"path":223,"stem":224,"description":225,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":227,"path":228,"stem":229,"description":230,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":232,"path":233,"stem":234,"description":235,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":237,"path":238,"stem":239,"description":240,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":242,"path":243,"stem":244,"description":245,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":247,"path":248,"stem":249,"description":250,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":252,"path":253,"stem":254,"description":255,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":257,"path":258,"stem":259,"description":260,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":262,"path":263,"stem":264,"description":265,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":267,"path":268,"stem":269,"description":270,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":272,"path":273,"stem":274,"children":275,"page":-1,"description":277,"image":278},"Riding safely","\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[276,279,284,289,294,299,304,309],{"title":272,"path":273,"stem":274,"description":277,"image":278},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":280,"path":281,"stem":282,"description":283,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":285,"path":286,"stem":287,"description":288,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":290,"path":291,"stem":292,"description":293,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":295,"path":296,"stem":297,"description":298,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":300,"path":301,"stem":302,"description":303,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":305,"path":306,"stem":307,"description":308,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":310,"path":311,"stem":312,"description":313,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":315,"path":316,"stem":317,"children":318,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[319,324],{"title":320,"path":321,"stem":322,"description":323,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":325,"path":326,"stem":327,"description":328,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]