[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-root-en":3,"\u002Fhelp\u002Fbike\u002Frepairs-maintenance":29,"help-navigation-en":195},{"id":4,"title":5,"body":6,"category":13,"categoryTitle":13,"description":14,"extension":15,"image":13,"meta":16,"navigation":17,"ogImage":18,"path":21,"robots":22,"schemaOrg":13,"seo":23,"sitemap":26,"stem":27,"__hash__":28},"help_en\u002Fhelp\u002Findex.md","Help Center",{"type":7,"value":8,"toc":9},"minimark",[],{"title":10,"searchDepth":11,"depth":11,"links":12},"",2,[],null,"Answers to frequently asked questions about your Torks subscription, the bike, and riding.","md",{},false,{"component":19,"props":20},"Plain.takumi",{"title":5},"\u002Fhelp","index, follow",{"title":24,"description":25,"robots":22},"Support - Help Center","Find answers about Torks e-bike subscriptions, delivery, maintenance, safety, and contact options — or reach support by WhatsApp, email, or chat.",{"loc":21},"help\u002Findex","Zq4IUlF-M7tuE08Q6aMCu56TDokdAWQ7iiZ5zumhzRw",{"id":30,"title":31,"body":32,"category":180,"categoryTitle":181,"description":182,"extension":15,"image":13,"meta":183,"navigation":184,"ogImage":185,"path":188,"robots":13,"schemaOrg":13,"seo":189,"sitemap":192,"stem":193,"__hash__":194},"help_en\u002Fhelp\u002F2.bike\u002F05.repairs-maintenance.md","How do repairs and maintenance work?",{"type":7,"value":33,"toc":170},[34,38,41,49,55,97,104,115,120,151,157,160,163,167],[35,36,37],"p",{},"Have you noticed an issue with your bike? Or received a notification that maintenance is due?",[35,39,40],{},"Torks offers two simple options to maintain or repair your e-bike:",[42,43,45],"h3",{"id":44},"_1-free-repair-and-maintenance-at-a-service-point",[46,47,48],"strong",{},"1. Free repair and maintenance at a service point",[42,50,52],{"id":51},"steps",[46,53,54],{},"Steps:",[56,57,58,65,71,85,91],"ol",{},[59,60,61,64],"li",{},[46,62,63],{},"Contact us"," to report the issue and describe the symptoms.",[59,66,67,70],{},[46,68,69],{},"Remove your personal accessories"," (phone mount, helmet, basket, etc.).",[59,72,73,76,77,84],{},[46,74,75],{},"Drop off and lock"," the bike at one of our collection points listed on ",[78,79,83],"a",{"href":80,"rel":81},"https:\u002F\u002Ftorks.ch\u002Fstart",[82],"nofollow","torks.ch\u002Fstart",".",[59,86,87,90],{},[46,88,89],{},"Wait",": a replacement bike may be provided depending on availability, or the repair will be completed within 72 hours.",[59,92,93,96],{},[46,94,95],{},"Collect your repaired bike"," or a replacement.",[98,99,101],"h2",{"id":100},"_2-home-service",[46,102,103],{},"2. Home service",[35,105,106,107,110,111,114],{},"If you are within our ",[46,108,109],{},"home service area"," (see ",[78,112,83],{"href":80,"rel":113},[82],"), a technician will come to you free of charge at your home or workplace.",[42,116,118],{"id":117},"steps-1",[46,119,54],{},[56,121,122,127,133,139,145],{},[59,123,124,126],{},[46,125,63],{}," with a description of the problem.",[59,128,129,132],{},[46,130,131],{},"Park the bike in an accessible public area",", locked to a fixed point (not inside a flat, garage, or private courtyard).",[59,134,135,138],{},[46,136,137],{},"Remove any accessories"," not attached to the bike.",[59,140,141,144],{},[46,142,143],{},"Leave the bike in place"," until the intervention. Do not use it in the meantime.",[59,146,147,150],{},[46,148,149],{},"Receive a notification"," by email or via the app once the repair is complete (usually within 3 working days).\nIf the repair is not possible, a bike exchange will be arranged — you do not need to be present.",[98,152,154],{"id":153},"possible-charges",[46,155,156],{},"Possible charges",[35,158,159],{},"Repairs and maintenance are included in your subscription. Additional charges may apply in cases of misuse (e.g. overloading the rear rack).",[35,161,162],{},"If the bike is not accessible at the time of the intervention, a no-show fee may be charged.",[98,164,166],{"id":165},"annual-maintenance","Annual maintenance",[35,168,169],{},"A maintenance service is scheduled annually or once you have ridden 1,000 kilometres. You will receive a notification reminding you to submit a service request on the Torks platform. You can choose to bring the bike to a service point or have a technician come to you.",{"title":10,"searchDepth":11,"depth":11,"links":171},[172,174,175,178,179],{"id":44,"depth":173,"text":48},3,{"id":51,"depth":173,"text":54},{"id":100,"depth":11,"text":103,"children":176},[177],{"id":117,"depth":173,"text":54},{"id":153,"depth":11,"text":156},{"id":165,"depth":11,"text":166},"bike","Bike, delivery and repairs","Free service point or home technician: two simple options to maintain or repair your Torks bike.",{},true,{"component":19,"props":186},{"title":187},"Repairs and maintenance","\u002Fhelp\u002Fbike\u002Frepairs-maintenance",{"title":190,"description":191},"Torks bike repairs and maintenance","Repair at a service point or at home, included in your subscription. Annual maintenance or every 1,000 km.",{"loc":188},"help\u002F2.bike\u002F05.repairs-maintenance","Tc8r7pWkz61189x6iXA1LJrJGdm38z2eIgWpv263ALY",[196],{"title":197,"path":21,"stem":198,"children":199,"page":17},"Help","help",[200,273,356,399],{"title":201,"path":202,"stem":203,"children":204,"page":-1,"description":206,"image":207},"Subscription and services","\u002Fhelp\u002Fsubscription","help\u002F1.subscription\u002Findex",[205,208,213,218,223,228,233,238,243,248,253,258,263,268],{"title":201,"path":202,"stem":203,"description":206,"image":207},"Everything you need to know about your Torks subscription, included services, and managing your contract.","\u002Fimg\u002Fhelp\u002Fsubscription\u002Fbefore-you-ride.png",{"title":209,"path":210,"stem":211,"description":212,"image":13},"How does Torks work?","\u002Fhelp\u002Fsubscription\u002Fhow-torks-works","help\u002F1.subscription\u002F01.how-torks-works","What services are included with a Torks subscription?",{"title":214,"path":215,"stem":216,"description":217,"image":13},"What are the subscription durations and prices?","\u002Fhelp\u002Fsubscription\u002Fsubscription-duration-pricing","help\u002F1.subscription\u002F02.subscription-duration-pricing","Torks offers three subscription plans with a dedicated electric bike and premium service: 1 month, 6 months, and 12 months.",{"title":219,"path":220,"stem":221,"description":222,"image":13},"How do I cancel my subscription?","\u002Fhelp\u002Fsubscription\u002Fcancel-subscription","help\u002F1.subscription\u002F03.cancel-subscription","Cancel your subscription from your Torks account, choose a return point and track bike\u002Faccessory returns.",{"title":224,"path":225,"stem":226,"description":227,"image":13},"What does the theft and damage coverage include?","\u002Fhelp\u002Fsubscription\u002Ftheft-damage-coverage","help\u002F1.subscription\u002F04.theft-damage-coverage","Your Torks bike is covered against theft and damage, regardless of your subscription plan.",{"title":229,"path":230,"stem":231,"description":232,"image":13},"What payment methods are accepted?","\u002Fhelp\u002Fsubscription\u002Fpayment-methods","help\u002F1.subscription\u002F05.payment-methods","Credit cards, debit cards, and PayPal: discover the payment methods accepted by Torks.",{"title":234,"path":235,"stem":236,"description":237,"image":13},"Can I try the bike before subscribing?","\u002Fhelp\u002Fsubscription\u002Ftry-bike-before-subscribing","help\u002F1.subscription\u002F06.try-bike-before-subscribing","Yes, book a free 30-minute test ride at a nearby train station. A Torks team member will be there to assist you.",{"title":239,"path":240,"stem":241,"description":242,"image":13},"What area does Torks cover?","\u002Fhelp\u002Fsubscription\u002Fservice-area","help\u002F1.subscription\u002F07.service-area","Delivery, maintenance, and returns: find out which areas are covered by Torks services in Switzerland.",{"title":244,"path":245,"stem":246,"description":247,"image":13},"Can I subscribe to Torks if I live outside the service area?","\u002Fhelp\u002Fsubscription\u002Fsubscription-outside-area","help\u002F1.subscription\u002F08.subscription-outside-area","Yes, you can subscribe even if you live outside the service area. Find out about delivery and repair options.",{"title":249,"path":250,"stem":251,"description":252,"image":13},"Can I buy a Torks bike?","\u002Fhelp\u002Fsubscription\u002Fbuy-torks-bike","help\u002F1.subscription\u002F09.buy-torks-bike","Torks bikes are not for sale. Choose a flexible subscription with maintenance, repairs, and theft cover included instead of buying outright.",{"title":254,"path":255,"stem":256,"description":257,"image":13},"Is the bike shared with other people?","\u002Fhelp\u002Fsubscription\u002Fbike-shared-with-others","help\u002F1.subscription\u002F10.bike-shared-with-others","No, it's your bike, for you alone, for the entire duration of your subscription.",{"title":259,"path":260,"stem":261,"description":262,"image":13},"Can I share my Torks bike with other people?","\u002Fhelp\u002Fsubscription\u002Fshare-my-bike","help\u002F1.subscription\u002F11.share-my-bike","Yes, you can lend your bike for non-commercial use, but you remain responsible as the contract holder.",{"title":264,"path":265,"stem":266,"description":267,"image":13},"Can I use a Torks bike for commercial purposes, such as deliveries or courier work?","\u002Fhelp\u002Fsubscription\u002Fcommercial-use","help\u002F1.subscription\u002F12.commercial-use","No, commercial use is not permitted. Companies can contact us for a dedicated offer for their employees.",{"title":269,"path":270,"stem":271,"description":272,"image":13},"Is there a deposit to pay?","\u002Fhelp\u002Fsubscription\u002Fdeposit","help\u002F1.subscription\u002F13.deposit","No deposit is required for a Torks e-bike subscription. You only pay the monthly fee, with maintenance, repairs, and theft cover included.",{"title":181,"path":274,"stem":275,"children":276,"page":-1,"description":278,"image":279},"\u002Fhelp\u002Fbike","help\u002F2.bike\u002Findex",[277,280,285,290,295,300,301,306,311,316,321,326,331,336,341,346,351],{"title":181,"path":274,"stem":275,"description":278,"image":279},"Useful information about your Torks bike, delivery, adjustments, and repairs.","\u002Fimg\u002Fhelp\u002Fbike\u002Fhome-delivery-appointment.png",{"title":281,"path":282,"stem":283,"description":284,"image":13},"What is an electric-assist bike?","\u002Fhelp\u002Fbike\u002Felectric-assist-bike","help\u002F2.bike\u002F01.electric-assist-bike","An electric-assist bike (e-bike) helps you pedal without replacing your effort. The Torks bike is a 25 km\u002Fh e-bike with an Ananda motor.",{"title":286,"path":287,"stem":288,"description":289,"image":13},"What are the specifications of the Torks bike?","\u002Fhelp\u002Fbike\u002Ftorks-bike-specifics","help\u002F2.bike\u002F02.torks-bike-specifics","Frame, motor, battery, brakes, accessories: find the full technical specifications of the Torks bike.",{"title":291,"path":292,"stem":293,"description":294,"image":13},"How does delivery work?","\u002Fhelp\u002Fbike\u002Fdelivery","help\u002F2.bike\u002F03.delivery","Free pick-up at a collection point or at an event: two options to receive your Torks bike.",{"title":296,"path":297,"stem":298,"description":299,"image":13},"How do I find the bike ID?","\u002Fhelp\u002Fbike\u002Fbike-id","help\u002F2.bike\u002F04.bike-id","The bike ID is located on the frame, between the rear wheel and the seat post. Here's how to find it.",{"title":31,"path":188,"stem":193,"description":182,"image":13},{"title":302,"path":303,"stem":304,"description":305,"image":13},"Can I have my bike repaired at a third-party workshop or do it myself?","\u002Fhelp\u002Fbike\u002Fthird-party-repair","help\u002F2.bike\u002F06.third-party-repair","No, only Torks mechanics are authorised to work on the bike. The service is free of charge.",{"title":307,"path":308,"stem":309,"description":310,"image":13},"Is tyre inflation included in the subscription?","\u002Fhelp\u002Fbike\u002Ftire-inflation-included","help\u002F2.bike\u002F07.tire-inflation-included","Tyre inflation is not included, but your tyres have standard car valves. Recommended pressure: 4.0 bar.",{"title":312,"path":313,"stem":314,"description":315,"image":13},"What's in the accessory pouch?","\u002Fhelp\u002Fbike\u002Faccessory-pouch","help\u002F2.bike\u002F08.accessory-pouch","Charger, battery key, and Allen keys: discover the contents of the pouch delivered before your subscription starts.",{"title":317,"path":318,"stem":319,"description":320,"image":13},"How do I adjust the saddle position?","\u002Fhelp\u002Fbike\u002Fadjust-saddle","help\u002F2.bike\u002F09.adjust-saddle","Height, tilt, and horizontal position: learn how to adjust your saddle for optimal comfort.",{"title":322,"path":323,"stem":324,"description":325,"image":13},"How do I adjust the handlebars?","\u002Fhelp\u002Fbike\u002Fadjust-handlebars","help\u002F2.bike\u002F10.adjust-handlebars","Height and angle: adjust the handlebars of your Torks bike for a comfortable riding position.",{"title":327,"path":328,"stem":329,"description":330,"image":13},"Can I install my own basket or accessory?","\u002Fhelp\u002Fbike\u002Finstall-basket-accessory","help\u002F2.bike\u002F11.install-basket-accessory","Absolutely! The bike is yours for the duration of your subscription. You can personalise it to your liking.",{"title":332,"path":333,"stem":334,"description":335,"image":13},"Is a lock provided?","\u002Fhelp\u002Fbike\u002Flock-provided","help\u002F2.bike\u002F12.lock-provided","Yes, a combination lock with a sturdy chain is provided with the bike.",{"title":337,"path":338,"stem":339,"description":340,"image":13},"Is the bike available in different colours?","\u002Fhelp\u002Fbike\u002Fbike-colors","help\u002F2.bike\u002F13.bike-colors","No, it comes in white with a blue stripe, which simplifies logistics and ensures the best price.",{"title":342,"path":343,"stem":344,"description":345,"image":13},"Is it a men's or women's model?","\u002Fhelp\u002Fbike\u002Fmens-womens-model","help\u002F2.bike\u002F14.mens-womens-model","The Torks e-bike is unisex with a low step-through frame, suitable for most body types. One model simplifies sizing, delivery, and swaps.",{"title":347,"path":348,"stem":349,"description":350,"image":13},"Do you offer bikes that go up to 45 km\u002Fh?","\u002Fhelp\u002Fbike\u002Fbike-45kmh","help\u002F2.bike\u002F15.bike-45kmh","Torks does not yet offer a 45 km\u002Fh speed pedelec. Our current e-bike assists up to 25 km\u002Fh; stay tuned if a faster model arrives.",{"title":352,"path":353,"stem":354,"description":355,"image":13},"Do you offer cargo or long-tail bikes?","\u002Fhelp\u002Fbike\u002Fcargo-long-tail","help\u002F2.bike\u002F16.cargo-long-tail","Torks does not yet offer cargo or long-tail e-bikes. A family-friendly model is planned; contact us if you need an alternative for now.",{"title":357,"path":358,"stem":359,"children":360,"page":-1,"description":362,"image":363},"Riding safely","\u002Fhelp\u002Fsafety","help\u002F3.safety\u002Findex",[361,364,369,374,379,384,389,394],{"title":357,"path":358,"stem":359,"description":362,"image":363},"Essential tips for riding with confidence, using your bike correctly, and developing the right reflexes.","\u002Fimg\u002Fhelp\u002Fsafety\u002Fhow-to-use.png",{"title":365,"path":366,"stem":367,"description":368,"image":13},"What checks should you do before riding?","\u002Fhelp\u002Fsafety\u002Fpre-ride-checks","help\u002F3.safety\u002F1.pre-ride-checks","Before every ride, take 30 seconds for a quick check. These simple steps can save you from a lot of trouble on the road.",{"title":370,"path":371,"stem":372,"description":373,"image":13},"What are the safety guidelines?","\u002Fhelp\u002Fsafety\u002Fsafety-guidelines","help\u002F3.safety\u002F2.safety-guidelines","Mandatory safety guidelines: preparation, prohibitions, charging rules, and maintenance for your Torks bike.",{"title":375,"path":376,"stem":377,"description":378,"image":13},"How to properly adjust your helmet?","\u002Fhelp\u002Fsafety\u002Fadjust-helmet","help\u002F3.safety\u002F3.adjust-helmet","Comfort, ventilation, fit, and position: the 5 criteria for a properly adjusted bike helmet.",{"title":380,"path":381,"stem":382,"description":383,"image":13},"How to turn the bike on and off?","\u002Fhelp\u002Fsafety\u002Fturn-bike-on-off","help\u002F3.safety\u002F4.turn-bike-on-off","Turn on, turn off, and activate walk mode on your Torks e-bike in a few simple steps.",{"title":385,"path":386,"stem":387,"description":388,"image":13},"What's the difference between gears and electric assist?","\u002Fhelp\u002Fsafety\u002Fgears-vs-assist","help\u002F3.safety\u002F5.gears-vs-assist","Gears for the terrain, assist for the effort: understand the difference between the derailleur and electric assist.",{"title":390,"path":391,"stem":392,"description":393,"image":13},"How to ride safely?","\u002Fhelp\u002Fsafety\u002Friding-safely","help\u002F3.safety\u002F6.riding-safely","On an e-bike, you often ride faster than on a regular bike. Learn the traffic rules you need to know.",{"title":395,"path":396,"stem":397,"description":398,"image":13},"How to charge the bike battery?","\u002Fhelp\u002Fsafety\u002Fcharge-battery","help\u002F3.safety\u002F7.charge-battery","Charge your removable battery regularly with the supplied charger. Tips on maintenance, storage, and safety.",{"title":400,"path":401,"stem":402,"children":403,"page":17},"Contact","\u002Fhelp\u002Fcontact","help\u002F4.contact",[404,409],{"title":405,"path":406,"stem":407,"description":408,"image":13},"How to contact Torks?","\u002Fhelp\u002Fcontact\u002Fcontact-torks","help\u002F4.contact\u002F1.contact-torks","WhatsApp, email, voicemail, or live chat: the best ways to reach the Torks team.",{"title":410,"path":411,"stem":412,"description":413,"image":13},"How to request a repair?","\u002Fhelp\u002Fcontact\u002Frequest-repair","help\u002F4.contact\u002F2.request-repair","Report a technical issue and submit a repair request from your Torks account. We schedule home or station service so you can keep riding."]